how to download tsr logs from idrac export a hardware diagnostic file - How togetTSR logs from iDRAC7 Select All logs to be in the bundle, then click Collect How to Download TSR Logs from iDRAC: A Comprehensive Guide

How togetTSR logs from iDRAC6 When troubleshooting hardware issues on Dell PowerEdge servers, Dell technical support often requires a collection of diagnostic information.How To Collect TSR LOG | PDF This package of data, commonly referred to as a TSR (Tech Support Report) or SupportAssist Collection, is vital for pinpointing the root cause of problemsExport logs (TSR) to a USB flash drive using the Lifecycle Controller ·1. Press F10 on system boot(F10 = Lifecycle Controller) · 2. Navigate to Hardware .... Fortunately, the iDRAC (Integrated Dell Remote Access Controller) provides a straightforward method to download logs and generate these essential reports. This guide will walk you through the various ways to download TSR logs from iDRAC, ensuring you can efficiently provide the necessary information for swift resolutionHow to Generate a TSR SupportAssist Collection.

Understanding the TSR and iDRAC

The TSR is a comprehensive bundle of logs and system information that captures the current state of your server hardware and its configuration. It includes critical data such as hardware inventory, firmware versions, event logs, and other diagnostic details. The iDRAC acts as a dedicated management controller embedded within Dell PowerEdge servers. It allows for out-of-band management, meaning you can monitor and manage your server remotely, even if the operating system is not responding or the server is powered off. This remote access capability is crucial for tasks like collecting iDRAC logs.How to extract SupportAssist collection through the Lifecycle ...

Methods for Downloading TSR Logs via iDRAC

There are several primary methods to export a hardware diagnostic file or SupportAssist Collection from your iDRAC, catering to different preferences and scenarios. These include using the iDRAC web interface, the Lifecycle Controller, and the command-line interface (CLI) with racadm.From the iDRAC's landing page in OME-M, go to Troubleshoot > Extract SupportAssist Collection from the dropdown.Extract from iDRAC Landing PageFigure 2: ...

#### 1. Using the iDRAC Web Interface

The most common and user-friendly method involves accessing the iDRAC through its web interface. This method is accessible for iDRAC7, iDRAC8, and iDRAC9, though the exact navigation may vary slightly between versions.

General Steps:

1Exporting iDRAC TSR logs on RHEL9 - Grayson Kent. Access the iDRAC: Open a web browser and enter the iDRAC Controller's IP Address into the address barHow to Generate a TSR SupportAssist Collection.

2. Log in to iDRAC: You will be prompted to log in using your iDRAC credentials.

3. Navigate to SupportAssist:

* For iDRAC9: Go to Maintenance > SupportAssist.

* For iDRAC7/8: Navigate to Troubleshooting > SupportAssist.

4. Initiate Collection:

* Click on Start a Collection or Edit Collection Data.

* You may have the option to Select All logs to be in the bundle, which is often recommended for comprehensive troubleshooting. Ensure all relevant data points are selectedYou can capture theTSRdirectly from the Command Prompt in Windows. The commands below can also be used even when OMSA oriDRACis accessible..

* Click Collect or Start a Collection to begin the process.How to export a SupportAssist Collection and the RAID ...

5.Get TSR from Windows Command Prompt Download the Log: Once the collection is complete, you will be provided with a link or option to download the generated TSR file, often in a `.tgz` or `.zip` format.

* For iDRAC9 specifically, you might see an option like "Export from iDRAC Landing Page" within the OME-M (OpenManage Enterprise-Modular) interface, leading you to Troubleshoot > Extract SupportAssist Collection.*

The Lifecycle Controller is a pre-OS environment accessible during server boot.How to collect TSR from iDRAC 7/8 It offers hardware diagnostics and collection capabilities even when the operating system is unavailable.2024年3月14日—1. Log in to the iDRAC UI(Figure 1). · 2. Click Maintenance, and then click SupportAssist (Figure 1). · 3. Click Start a Collection (Figure 1).

General Steps:

1. Reboot the Server: Restart your Dell PowerEdge server.

2. Enter Lifecycle Controller: During the boot process, press F10 (or the indicated key) to enter the Lifecycle Controller.

3. Navigate to Hardware Diagnostics: Once in the Lifecycle Controller, look for an option like Hardware Diagnostics or Troubleshooting.

4. Export SupportAssist Collection: Within the hardware diagnostics section, you should find an option to Export SupportAssist or generate a TSR.

5. Select Destination: You will likely be prompted to select a destination for the collected logs, such as a USB flash drive.

6. Start the Export: Confirm the selection and initiate the export process. The TSR file will be saved to your chosen destination.

For automation, scripting, or advanced users, the racadm command-line utility is a powerful tool for generating TSRs. This approach is often mentioned when discussing how to download TSR logs from iDRAC9 or other iDRAC versions, especially within Linux environments like RHEL9.

General Steps:

1. Ensure RACADM is Set Up: Ensure that racadm is installed and configured on your system or that you can access the iDRAC remotely via SSH. For Linux systems, you might need to Add the Dell Repo to install necessary utilities.From the iDRAC's landing page in OME-M, go to Troubleshoot > Extract SupportAssist Collection from the dropdown.Extract from iDRAC Landing PageFigure 2: ...

2. Establish Connection: If working remotely, establish an SSH connection to the iDRAC.

3. Execute the RACADM Command: The specific command to generate a TSR can vary, but a common structure involves using the `supportassist` subcommand. For example, you might use a command like `racadm supportassist collect --collectsupportlogs=1`.

4.Export a SupportAssist Collection Using iDRAC UI or ... Retrieve the File: The collected TSR file will typically be stored in a specific location on the iDRAC or made available for download via HTTP or FTP, depending on your configuration and the specific racadm command usedDell Gathering Log Files (TSR) from iDRAC.

* *This method allows for automated log collection, which is invaluable in large-scale environments or for recurring troubleshooting needs. It’s also a way to generate a SupportAssist (TSR) collection using the racadm command.*

* Firmware Versions: Ensure your iDRAC firmware is up-to-date. Newer firmware versions often include improvements and new features for log collection. For example,